Covid-19 Returns / Exchanges
COVID-19 RETURNS / EXCHANGES
We have made some changes to our returns policy in keeping with government guidelines.
Our full Returns Exchange and Warranty policies can be found online at www.vapersjuice.com
when returning an item, make sure you have your proof of purchase, your store receipt or confirmation email.
The item (and any free items that came with the product) will also need to be:
- in their original packaging
- in a resaleable condition
A quarantine period of 72 hours is in effect
The quarantine period is for the safety of our staff and customers alike. We will place your items in quarantine for this period before any refunds or exchanges are processed. This is inline with government guidance on the prevention on the spread of the virus.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days. Delivery charges can NOT be refunded.
The following services have been temporarily suspended to help protect our customers and staff along with helping to prevent the risk of spreading the virus.
- E-Liquid Testing Station
- Changing Of Customers Coils
- Pre-Mixing Of Shortfills
- Handling Of Customer Devices / Tanks
- Handling of Display Products